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Patient Advice and Complaints

Comments, Compliments and Complaints

Our customer care team covers East Lancashire and Blackburn with Darwen and offers information, advice and support, as well as using patients' comments to make local healthcare services more effective.

How to share a concern or make a complaint

If you are unhappy with the care or treatment you have received, in the first instance, you should make contact directly with the person or service that provided the care.  If you feel you cannot do this, or would prefer not to, then please contact the customer care team. Customer Care Team Jubilee House Lancashire Business Park Leyland PR26 6TR.

Freephone:  0800 032 2424 Telephone:  01772 777 952 Textphone:  01772 227 005 Email: mlcsu.customercarelancashire@nhs.net 

The customer care team will also provide you with a copy of the CCG’s complaints procedure if required. 

For complaints about independent contractor services i.e. GPs, dentists, pharmacy and opticians please contact: NHS England P.O. Box 16738 Redditch B97 9PT Tel: 0300 311 22 33 (Monday to Friday 8:00 - 18:00, excluding English Bank Holidays) Email: england.contactus@nhs.net 

You don’t ever need to worry about the service you receive in future being adversely affected because you have made a complaint. We take all comments seriously and only use the information to review our services and make improvements, where needed.


The customer care team would like to hear from you if you think you have received a particularly good service. That way, if we know we are getting things right, then we can make sure things stay that way.  Please contact the customer care team on the details above  to share your compliments.