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Choose the Right NHS Service

Choose the Right NHS Service

Your Health

Visit the NHS website for your complete guide to conditions, symptoms and treatments, including what to do and when to get help. You can also find the service you need and book appointments online as well as information about how to apply for a European Health Insurance Card (EHIC) and advice tips on Healthy living.

Choose the right NHS service

What services are available?

If you are feeling unwell but you are not sure where to go for help, then this page might help you decide.

Find a service near you 

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Further in formation about each service is available below

Self-care
Self care is about looking after yourself in a healthy way. It can be anything from brushing your teeth, doing some exercise, 
managing common conditions (also called minor ailments) like headaches, colds and flu or living with a long-term health problem,
such as asthma or diabetes. <click here> for further information
 

Pharmacy Services 

Pharmacies can advise and treat a range of symptoms. This can avoid unnecessary trips to the GP or A&E department and save
time. You don't need an appointment and most pharmacies have a private consulting area.
All community Pharmacies offer the following services as part of the NHS Community Pharmacy Contractual Framework. [Essential Services]
 
Dispensing Medicines
Pharmacies are required to maintain a record of all medicines dispensed, and also keep records of any interventions made which
they judge to be significant.
The Electronic Prescription Service (EPS) is also being implemented as part of the dispensing service.
 
Dispensing Appliances 
Pharmacists may regularly dispense appliances in the course of their business, or they may dispense such prescriptions 
infrequently or have taken a decision not to dispense them at all. 
 
Repeat Dispensing
The repeat dispensing service enables pharmacists to dispense regular medicines to suitable patients who have been issued batch
prescriptions (by their GP) without the involvement of the GP practice at the point of dispensing.
 
Support for Self Care 
Pharmacies are able to help and support people to manage minor ailments and common conditions, by providing advice and 
where appropriate, the sale of medicines, including dealing with referrals from NHS 111.   
Further self-care information is available here
 
Public Health (promotion of Healthy Lifestyles) 
Each year pharmacies are required participate in up to six campaigns at the request of NHS England. This involves the display and
distribute leaflets provided by NHS England.
 
Disposal of Unwanted Medicines 
Pharmacies are obliged to take back unwanted medicines from patients.
 
Signposting
Pharmacies are able to help people who ask for assistance by directing them to the most appropriate source of help.

 

 GP Surgery

Your local GP surgery provides a wide range of family health services, including:
                                                 >     Advice on health problems
                                                 >     Vaccinations
                                                 >     Examinations and treatment
                                                 >     Prescriptions for medicines
                                                 >     referrals to other health services and social services
  
If you want to see a doctor, you'll usually need to make an appointment. Most GP surgeries operate independently and have their
own booking routines. You can still call your GP outside normal surgery hours, but you will usually be directed to an out-of-hours service. Alternatively you can call NHS 111 which has been introduced to make it easier for you to access local NHS healthcare services in England. You can call NHS 111 when you need medical help fast but it's not an emergency. It is a fast and easy way to 
get the right help, whatever the time. NHS 111 is available 24 hours a day, 365 days a year and calls are free from landlines and  
mobile phones. 
 
For more information click on the links below:
NHS Choices: GP appointments
NHS Choices: How to register with a GP

NHS Choices: Find your nearest GP practice



Minor Injuries Unit

A Minor Injuries Unit  provides treatment for patients with common injuries, such as scalds, burns, cuts, stings, bites, and 
suspected broken bones, which although not life-threatening do still need urgent medical treatment. 
 
They DO NOT provide treatment for patients with dental problems, breathing difficulties, chest pain, coughs and colds,
headaches, urine infections, rashes, stomach and bowel problems or other general illnesses.  Nor do they provide treatment
for patients unable to get a GP appointment or needing a repeat prescription.
 
In East Lancashire there are two Minor Injuries Units:
                                              Accrington Minor Injuries Unit Accrington 
                                              Victoria Community Hospital Haywood Road 
                                              Accrington BB5 6AS 
                                              Open 7 days a week from 8am until 8.30pm 
 
                                              Rossendale Minor Injuries Unit 
                                              Rossendale Primary Health Care Centre 
                                              Bacup Road 
                                              Rawtenstall BB4 7PL 
                                              Open 7 days a week from 8am until 8pm
 

Urgent Care Centre 

An Urgent Care Centre provides treatment for any illnesses or injuries which aren’t life threatening, but still need treating
quickly such as:
                 >     minor head injuries 
                 >     suspected broken bones and fractures
                 >     sprains
                 >     cuts and scrapes
                 >     bites
                 >     eye problems
                 >     rising temperatures

You don't need a referral from your GP to access the service, you can just drop in. However, this service is not for General
Practice problems where treatment can wait until drop in surgeries are next open or an appointment time is available.
 
                                              Blackburn Urgent Care Centre
                                              Royal Blackburn Hospital
                                              Haslingden Road
                                              Blackburn BB2 3HH
 
                                              Burnley Urgent Care Centre
                                              Burnley General Hospital
                                              Casterton Avenue
                                              Burnley BB10 2PQ       
 

Accident and Emergency 

The Emergency Department is used to treat people with serious injuries and those in need of emergency, and potentially
life-saving, treatment. The department is sometimes referred to as ‘casualty’ or A&E. The Emergency Department can get very
busy and you may have to wait a long time to be seen if you are not a real emergency.
 
                                              Blackburn Emergency Department
                                              Royal Blackburn Hospital
                                              Haslingden Road
                                              Blackburn BB2 3HH